this is my first review. I’ve had hizero for over a year and I must admit I like it a lot! my floor (pergo) with a dog and a child requires daily washing, thanks to hizero it takes me 10 minutes. The water tank could be bigger and the machine could be a little quieter but still gives 8/10. 100/10 gives customer service – they answer my questions within a few minutes – always on the phone, they don’t avoid answers, very helpful! If anyone is wondering whether to buy and spend that much money, the answer is – YES!

I struggled with paying so much for a mop, but it is really worth it’s wait in gold. Does a superb job.

4 people found this helpful

It works as advertised. Cleans well and very easy to clean. Covers a large area however it is fairly slow but when you think about the easy of cleanup and not needing to use a mop it well worth it.

3 people found this helpful

I loved the way it keeps crumbs in one tray and dirty liquid in another dirty water holder! Light weight and self propelling!

Bought this 2 months ago. Used it maybe 3 times. Now the roller brush is flashing an error. I have cleaned it 3 times and reassembled. Still doesn’t work. I have tried Hizero chat and phone number. Had to leave a message on phone number. I just want to clean my floor with this $700 cleaner!!!

One person found this helpful

I was ready to return this vacuum the first few times I used it. I have high gloss floor tiles and it left a streaky mess. But I kept at it and learned a few tricks. Now it works great. (See photo of the mirror like gloss).1. Make sure the roller is thoroughly soaked. The few minutes listed in the instructions is not nearly enough for first use. I soaked it for a few hours. The roller needs to be EVENLY expanded. If the edges are more expanded than the middle you need more time. Also try squeezing and massaging it a bit.2 The machine needs to be tugging at you when you pull it back. If you don’t feel the machine tugging at you then it is not working. The roller works like a human tongue and licks the floor clean. No pull, noLick.If you don’t feel a pull it means your roller is not soaked enough OR the floor is not clean. Try repeating more strokes. Dust on the floor keeps the tongue from sticking and generating pull. If the floor isnt clean it will show streaks.Be prepared for lots of tank fills. Probably every 10 minutes. Battery is more than enough and the tanks are easy to clean.

7 people found this helpful

I bought this product because of friend referral. So far I’m happy with it as it made my day to day easier, it cleans and washes floors at the same time which is a great time saver. It needs some improvements to be perfect; water and waste containers are too small, battery does not last long, it could have the scrubbing brush to get the dirt from the floor (currently has only sponge when washing), also if there is anything i m the way it will suck it in like cord, carpet, shoe anything so there cannot be anything in the way when using this device. The price is high, it could have been lower for a not a perfect vaccum-mop. Overall I’m using this on daily basis and happy with product. Still would recommend.

One person found this helpful

I met a small problem in using this product. The manufacturer gave me quick response and helped me solve the problem immediately. I think they deserve good reviews!

One person found this helpful

What I love about it1) It is very quiet2) The debris is totally separate from the dirty water so you can pour the dirty water into the sink.3) It is 8 pounds and I find it easy and even enjoyable to use.4) It dries the floor. Very little water left.5) It uses a no-residue cleaner. No streaking.6) It cleans the roller while in use.7) It stands up and there is also a base to sit it in.8) It has a long battery life. Much longer than the other mop vacs.9) They sell every single part of the vacuum on Amazon, so you can deal with repairs yourself.What I don’t love:1) It is expensive. It helped that Amazon had a $100 off sale and that they also gave the payment plan.2) The water containers aren’t super big which means that you have to dump out the dirty water a few tines and add clean water. Though I have sealed vinyl flooring, so I just poured some extra clean water on the floor at the beginning and that is how I moistened the roller. (People soak the roller before use. I didn’t do that. I added extra water to the floor before starting.)3) I don’t have pets anymore but if you have a lot of hair on the floor, the roller that cleans the roller can get wrapped in hair. Mine doesn’t.4) If you have highly textured floor, it won’t clean as well. Meaning deep grout or deep textures in the pattern. It is excellent on smooth flooring.5) I tried it on a SUPER dirty floor – one that hadn’t been washed in over a year and I got black water in the dirt cup after black water in the dirt cup after black water in the dirt cup, but I am not sure it is efficient at cleaning seriously dirty floors. I had wanted to try it on one, but that was less satisfying than “average dirty” from a week without washing.1) It is expensive

7 people found this helpful

I hate having a dirty floor. I was looking for something that would meet my expectations for a long time and finally found it. This mop is brilliant. Collects garbage and washes immediately without leaving any streaks! I wouldn’t trade it for anything else.

2 people found this helpful